|
Customer
Service
Customer satisfaction is the No. 1 priority
at Racegear.com. We provide our customers with:
- Fast shipping on the widest selection
of NASCAR merchandise
- A no-hassle, no-questions return policy
- A toll-free number for product information
and shopping assistance
- Outstanding prices on the highest-quality
products
Thank you for stopping at Racegear.com!
Get more information
on:
Online Ordering
Member of Yahoo! Shopping
Payment Information
Ordering Alternatives
Processing Orders
Shipping
Item Availability
Cancellations
Redirect Fees
Return Policy
Contact Us
Online Ordering
100% secure online shopping guarantee: Racegear.com uses SSL encryption
("Secure Sockets Layer") to protect your personal information as you shop
our site. SSL encryption was designed by Netscape Navigator to manage
secure message transmissions. A Web site utilizing SSL uses checkout pages
with URLs that begin with https:// instead of http://
With our secure server software, transactions
at Racegear.com are easy and safe. To ensure ongoing secure shopping,
our software encrypts your personal information, such as name, address
and credit card number, so that only our authorized site can receive and
decode the data once it travels the Internet from your computer to ours.
As a customer, you can feel safe and confident
shopping at Racegear.com and using your credit card to make purchases.
Purchases made with a credit card have added security to the consumer.
Consumers disputing charges may contact their credit card provider to
have the item removed from their bill.
Fraudulent Charges If you feel your credit
card has been charged without your permission, contact your provider to
report fraudulent charges. The Federal Trade Commission can provide consumers
information on how to prevent fraudulent business practices in the marketplace.
For more information on consumer issues, contact the FTC toll-free at
1-877-FTC-HELP (1-877-382-4357), or use the complaint form at www.ftc.gov.
RETURN
to TOP^
Member of Yahoo!
Shopping
Purchasing items is easy because
our secure shopping cart is a member of and is compliant with the widely
used Yahoo! Shopping network. Yahoo! hosts the store pages, ordering system
and order data. None of your credit card information or other personal
data is saved on our site. For more details on how Yahoo! uses your information,
see the Yahoo! privacy policy at http://privacy.yahoo.com.
RETURN
to TOP^
Payment Information
Racegear.com accepts the following forms of payment: Visa, Mastercard,
money orders and cashier's checks. Sorry, no personal checks accepted.
All credit card billing addresses will be verified before shipments are
sent out.
RETURN
to TOP^
Ordering Alternatives
We want our customers to be satisfied and feel comfortable ordering merchandise
from Racegear.com. If you are unable to place your order online or would
rather not order via the Internet, please call us toll-free at 888-460-4442
Monday through Friday from 9 a.m. to 5 p.m. Central Standard Time.
Customers who wish to purchase items via
U.S. Postal Service may mail orders to: Racegear.com, LLC, 402 Peoples
Street, Suite 4B, Corpus Christi, TX 78401. Please do not send cash. Make
money orders or cashier's checks payable to Racegear.com. Orders sent
via U.S. mail may take up to two weeks to be processed.
Or e-mail your order to us at customerservice@racegear.com.
Include item number(s), item description(s), your name and daytime phone
number. Please do not include your credit card information; emails cross
the Internet and are not secure documents. Within 48 hours, a customer
service representative will call you during the hours of 9 a.m. and 5
p.m. to complete your transaction. Pr
RETURN
to TOP^
Processing Orders
Orders are processed Monday through Friday. Racegear.com pledges to process
all orders the same day if received by noon CST (Central Standard Time).
RETURN
to TOP^
Shipping
Racegear.com is committed to offering efficient shipping methods. We do
not inflate our shipping fees. Many times, ordering an extra item or two
is less than an additional $1 in shipping fees. We ship our products quickly
and accurately, ensuring a smooth experience for our customers.
RETURN
to TOP^
Item Availability
Our merchandise is designated as: in stock, pending shipment, pre-order
sale, and special-order item. Your credit card is not charged until your
merchandise is shipped.
In-stock items are available immediately
and leave the warehouse in 3 business days for orders received before
noon CST (Central Standard Time). Racegear.com offers most of its items
in stock and ready for shipment once the customer's order, payment information
and address are received and verified.
Terms related to item availability that
may temporarily affect the shipment date include:
- Pending shipment: Customers who order
items pending shipment will be given an expected ship date via e-mail.
Items pending shipment will be shipped once the merchandise is available.
- Pre-order sale: Items sold as pre-orders
have been sold in advance and will be shipped upon their appropriate
release date. Customers who select pre-order sales will receive via
e-mail the date the item is expected to be shipped once it is released
by the manufacturer.
- Special-order item: Since special-order
items typically are not made until after an order is placed, this type
of merchandise may take 2-3 weeks for shipment. Customers will receive
information about the status of their special-order item via e-mail.
RETURN
to TOP^
Cancellations
To cancel an order that has not yet been shipped, call us toll-free at
888-460-4442.
RETURN
to TOP^
Redirect Fees
A $15 redirect fee will be charged
for packages that are undeliverable due to an incorrect address input
by the customer.
RETURN
to TOP^
Return Policy
Your satisfaction is important to us. Racegear.com values the relationship
we have with our customers and want you to be happy with your purchase.
We offer simple steps to a hassle-free return policy.
Racegear.com has a 30-day return policy.
Items may be returned up to 30 days after you receive your item. We will
gladly refund the cost of the item, less shipping and handling. Call our
toll-free number at 888-460-4442 to receive an RMA number (Return Merchandise
Authorization). We will refund the cost of the item or offer an exchange,
based upon the customer's preference. Please note that all merchandise
must be returned in original condition.
For items that have been broken or damaged due to shipping, call our toll-free
number at 888-460-4442 for instructions on filing a claim with UPS.
RETURN
to TOP^
Contact Us
Our goal is complete customer satisfaction. To contact customer service,
call our toll-free number at 888-460-4442 or send an email to customerservice@racegear.com.
Racegear.com is located in the Corpus Christi
Business Center,
402 Peoples Street, Suite 4B,
Corpus Christi, TX 78401.
Store hours are Monday thru Friday, 8 a.m.
to 5 p.m
RETURN
to TOP^
|
